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PICK 'N TRICKS PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.pickntricks.co.uk


Your Information

When you purchase something from our store, as part of the buying and selling process, we collect personal information you give us such as your name, address, email address, phone number, as well as your dogs name, age and allergies (sometimes).

When you browse our store, we may also automatically receive your computer’s internet protocol (IP) address.

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only. 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at pickntricks@outlook.com

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 Wix

Our store is hosted on Wix.com, Inc. Wix provide us with the online e-commerce platform that allows us to sell our products and services to you. . 

Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We will store any data submitted for as long as you use the services and systems provided on the website, and may store it for an additional period. This data will NOT be passed onto a third party who does NOT work with Pick 'n Tricks .All data is stored securely in accordance with the principles of the Data Protection legislation. Data will be analysed and used for the following purposes: 

Product development, Services, Promotional materials that may be of interest to you and

Contact for market research purposes which may be done using email, telephone, or mail.

Device Information

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse www.pickntricks.co.uk

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Order Information & Confirmation

Additionally when you make a purchase or attempt to make a purchase through www.pickntricks.co.uk, we collect certain information from you, including your name, billing address, payment information (including credit card numbers, bank accounts and Paypal information) and email address. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


Use of information

We use the Order Information that we collect generally to complete any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with www.pickntricks.co.uk, and to assess the success of our marketing and advertising campaigns).

Sharing 

We do not share your Personal Information with third parties. We use a platform but they do not use your data directly- only through Pick 'n Tricks Website functionalities. For example, we use Wix.com to power our online store--you can read more about how Wix.com uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 


Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 


You can ask us at anytime to delete data we store. We are not liable for the length of time it might take for the data to be removed, as a third party may have processed your data before your request. You may need to modify or update your data if your circumstances change. Please do so by contacting our team at pickntricks@outlook.com


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


Changes

We reserve the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations. Note – Please read our policies periodically to keep up to date with our terms and policies.


CONTACT US

For more information about our privacy practices, if you have questions, contact us by e‑mail at pickntricks@outlook.com

Refund/Cancellation Policy

No returns but refunds will be processed if the product is faulty, incorrect, or damaged on arrival (after investigation). 

Thank you in advance.